How can we help?
The fastest way to get help is inside the app, where our team can see your order and your account.
Open Support & Help Center in the app
Go to your profile, open Support & Help Center and ask a question. You get instant answers on prices, payments, cancellations and refunds, and you can report a problem on a specific order so our team can review it.
My delivery has a problem
Open the order in the app and choose Report a problem. Describe what happened and add photos. For a Secure Pay order, report it before you confirm receipt, and our team reviews the evidence before any held money moves.
Payments and refunds
Check your wallet history in the app first. Cancellations and refunds follow the policy in our terms, and refunds go to your wallet. If a charge looks wrong, report it from the order or the Help Center with the payment reference.
Becoming an agent
Download the app, choose the agent sign-up and pick how you travel: on foot or bicycle, by motorcycle, or by car or van. Each option asks for the documents that match it. See the agent terms.
Delete my account
You can request deletion of your account and data at any time on the account deletion page.
I am receiving a delivery
You do not need the app. Use the link in the text message you received to follow the delivery, and to pay if the sender asked you to.
Policies
Read our privacy policy, terms and agent terms.